Group leaders - everything else you need to know!
Once you have chosen an available date and the suitable accommodation for your group, we can make a provisional booking. This means we will hold the booking for you for 3 weeks, to alow you time to confirm by submitting a completed booking form and deposit.
On completion and return of the form and deposit you have entered into a contract wth us, the exact terms of which will be sent out to you.
When you will next hear from us:
6 - 8 weeks before your visit we will send you a final arrangements pack which includes details of your dedicated duty manager, a final arrangements form, a bed list and a bed linen requirements form.
Shortly after this the duty manager will contact you to make sure you have received everything and to see how you are getting on with your booking. They can offer suggestions to help you maximise the opportunity if your members are being slow at committing! The duty manager will be in touch again in the week leading up to your stay to check we have all the information we need to confirm sports and pool bookings etc and to answer any other last minute questions you may have.
What we need from you and when:
- About a week before your visit please can you return the completed final arrangements form.
- On arrival a copy of your bedlist so that in the event of an emergency, both you and we know how many people are in each building
- Payment by cash or cheque on day of departure or by bank transfer the next working day.
*If you require an invoice in advance of your visit in order to process payment within this time please let us know.
Any forms or bed lists you require can be downloaded here